Thirty days, opened or half used.
Not for you? Tell us within 30 days of delivery. A reason is welcome, never required. Opened, half used or barely touched, it all counts.
- Your call. A full refund to your original payment method, or an exchange for another Pheroe scent of equal value.
- Opened bottles stay with you. No need to send them back. Unopened? We will email a free prepaid return label for any U.S. order.
- How to start. Email hello@pheroe.com with your order number and whether you want a refund or an exchange. We reply within 2 business days.
- Timing. Refunds are issued within 2 business days of confirmation. Your bank may take 5 to 10 business days to show it.
- Good to know. One refund per customer per scent. Shipping paid at checkout is not refunded unless the problem was ours. Complimentary, wholesale, gift card and final-sale orders are excluded.
The full details are in our refund policy.